In an article on the Valley General Hospital levy that ran two weeks ago in the Monitor, the story claimed that patients with Medicare or Medicaid can’t get inpatient care at Providence Everett. In fact, Providence Everett does accept Medicare and Medicaid for inpatient care.
Although Monitor reporters who called Providence’s Monroe clinic last week were told that no new Medicaid patients were being accepted at the clinic and that the clinic was accepting new patients as long as the clinic accepted the patient’s insurance, Providence said that in fact all insurance, including Medicare and Medicaid, is accepted at all Providence facilities, including medical clinics.
If some patients have been told otherwise, it was due to confusion on the part of people answering the phones, they said. Last week, a memo clarifying the organization’s policies was sent to all Providence facilities.
“All [Providence Medical Group] providers are open to any new patient residing in any of the above counties (including Snohomish County) who are covered by any contracted insurance plans. This includes patients with traditional Medicare, Medicare Advantage and Medicaid (both managed care and standard) for primary care and specialty services in both the inpatient and outpatient clinics,” the memo read.
It’s something the group takes very seriously, said Providence spokesperson Cherie Russum.
“Our policy is wide open for Medicare and wide open for Medicaid,” she said. “We even do Medicare 101s throughout the year to help educate patients.”